I Wish I’d Thought of That
Instructor: Andy DeLaura
Everyone can think more creatively—with a little help. The world in which we do
business requires that we keep looking at things differently. Learn to develop the
creative side of your thinking process and in doing so become more efficient and
effective at your job. Your will learn to:
• Understand creativity and its impact on individual success
• Use both sides of your brain
• Identify preference for one of eight creative talents
• Practice tapping into creative talents
• Recognize the contributions and challenges of preferred talents
Cost: $199 includes all materials (lunch not included)
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Tuesday, November 6
Time: 8:30 am – 4:30 pm
Room W207 |
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Instructor: Dan Pelley
This half-day seminar considers the key elements of a recruiting interview
including one powerful type of question that will help to predict future job
performance. It focuses on how to gain the most information in the shortest
period of time and even how to interview people with little or no work
experience. You will learn:
• Four parts of the interview and what to do in each part
• How to avoid the classic mistake most interviewers make
• Acceptable and unacceptable types of questions
• Types of illegal questions and one solid rule for avoiding them
Cost: $149, includes all materials and light refreshments
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Tuesday, October 16
8:00 am – 12:00 noon
Room C127
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Instructor: Dan Pelley
Many supervisors don’t like performance appraisals. Many employees don’t
like them either. Why give them? Because one of the most important jobs of
any manager is to develop and strengthen the talents of individual employees so that each employee works at his
or her very best. In this half-day seminar you will learn:
• The key to effective performance appraisals
• Guidelines for preparing for the performance appraisal
• How to construct a narrative rating scale
• How to prepare a performance improvement plan
• How to make the process a two-way street
• How to handle the tough issues
Cost: $149, includes all materials and light refreshments
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Thursday, November 1
8:00 am – 12:00 noon
Room C127 |
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Instructor: Rockie Blunt
Disagreement and conflict are present in any working environment. While not all conflict is bad, it can become destructive
if left unattended. This seminar examines the nature of conflict on the job—with staff, supervisors, or customers—
and helps you resolve it by communicating with patience and composure.
• Assessing employee problems
• Transactional analysis
• Applying “emotional intelligence”
• Giving and receiving criticism
Cost: $149 includes all materials
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Tuesday, October 30
8:30 am – 12:00 noon
Room: C127 |
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Instructor: Bill Lovett
Many project management assignments are based on job knowledge or personal experience. Learning
how to manage projects is seen as something that is easily learned on the job. People soon find out that
this is difficult. Effective project management skills are not something people are born with. They must
be learned and practiced in order to achieve the results that you desire.
This two-day program provides a comprehensive, concise process that will help develop skilled,
successful project managers.
Cost: $299 includes all materials (lunch not included)
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Thursdays, October 11 & 25
(Note: Day 1 and 2 are two weeks apart to allow time for plan development.)
8:30 am – 4:30 pm
Room C127 |
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Instructor: Bill Lovett
Time is one of our most precious resources. Yet we battle daily to make the best use of it. You don’t need to struggle anymore.
This seminar will help you learn how to get more work done in less time with less stress. You will learn how to:
• Get more work done with less stress
• Maximize your productivity
• Overcome time robbing interruptions
Cost:$149 includes all materials
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Thursday, October 18
8:30 am – 12:00 noon
Room C127 |
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It’s not easy for a person
who was not hired as
a sales person to start
selling.
This 8-week sales training program is
designed to help front-line employees become
more willing, comfortable, and even eager to make
sales by asking for business, up-selling, and cross-selling.Weekly Class Sessions
Reinforced mid-week by online interface with the instructor. The course includes
the following topics:
• Positioning Yourself to Convert Calls
to Sales
• Building Relationships
• Obtaining Critical Information
• Developing Sales Solutions
• Negotiating Effectively
• Gaining Commitment and Excelling
at Follow-up
• Resolving Objections
• Applying the Sales Process
Cost:$395 per participant
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Sept. 28 - Nov. 16
Fridays, 9 am - 12 Noon
QVCC Danielson, Room 127
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