Learning Outcome Assessment Record                  
Computer Services: Technical Support Certificate                                                        REQUIREMENTS       
                                                                                                           		ENG 101 EDUC 200 IS 135 CSC 101 CSC 178 CSC 201 CSC 210 CSC
ELECTIVE		 OTHER
OUTCOMES                  
In Addition to Basic Skills Requirements                  
Communicate effectively. A IMN              
                   
Demonstrate appropriate skills in hardware troubleshooting, networking, and internet usage.       DHIQ DIQ DIQ DIQ DIQ  
                   
Think critically and creatively and reason effectively to solve problems.     CDIS            
                   
                   
Assessment Key=A. analytical essays/argumentative essays, B. artwork portfolios, C. case studies, D. course-embedded assessment (may include quizzes, tests, class participation/preformances, debates),  E. data analysis reports, F. external evaluation of student practicum, G. experiment design, H. feedback letters, I. individual and/or group projects (may include simulations), J. lab reports, K. multimedia presentations, L. non-juried art show, M. observations of student behavior, N. oral presentations, O. pre- and  post-tests, P. performance on licensure examinations, Q. student work samples          ( may include learning portfolios, transcribed documents), R. research essays, S. research projects, T. written portfolios, U. critique, V. competency, X. to be determined